Complete Hosted Telephony (VOIP)

Telephony in the Cloud rather than On-Premise

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About Complete I.T.

Local, friendly, consultative IT support and telephony services

Complete I.T. (CIT) are a Sharp Group company, providing market leading IT support services for nearly 30 years. Through their network of offices, they provide local IT support to over 700 SME clients, but it’s how they deliver it that is most important.

CIT have the highest levels of technical expertise and accreditations to resolve your issues, but also have a genuine passion for understanding your organisation, goals and challenges. Not just fixing your problems, but finding ways to improve your systems and positively impact your team and business.

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What is Hosted Telephony?

In simple terms, hosted telephony is a telephone service that uses the Internet rather than landlines, also known as VOIP (Voice Over Internet Protocol).

At CIT we partner with the best hosted telephony services providers on the market.

A simple licensing structure, features that would be great if they weren’t all chargeable extras and an intuitive user interface that people actually want to use all seemed impossible to find in one package. We have designed a communications platform for our clients that will alleviate the need for a complicated telephony solution.

Complete Telephony is a fully featured, 100% cloud-based, simple to use VOIP solution designed to enable your teams to work smarter and safer.

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Key Features

Your CIT Team

One number to call, one team to help.



A simple drag and drop interface for easy conferencing both internally and externally.

Unified Communications

Make calls from a desk phone, your PC (including Macs) or via a mobile app.

Skype for Business

If you are on the phone, Skype for Business will automatically change your status to ‘In a Call’ for the duration of the call.

Hot Desking

If your teams work from different locations or frequently use different desks, you can now make and receive calls from wherever you are.


Simple Licensing

Monthly cost for each user and call costs.

Click to dial

Simply click on the number you want to call in Outlook.

How It Works

Activation & Installation

  • One-off activation & setup fee
  • Installation, training & number porting will be proposed separately depending on the needs of your organisation


  • Licenses can flex if your needs change, easily scaling up or down
  • Licensing is billed in advance and call costs are billed in arrears
  • Payment is via Direct Debit

Service Costs

  • Simple monthly cost per license (every person with an extension and conference phone needs a license)
  • 1 colour screen handset per license included
  • 1000 free minutes per month, per license
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Get In Touch

Contact Us

Head Office 01628 243 057

Peterborough – 01733 731 367
Swindon – 01793 934 307
Oxford – 01865 800 008
Bristol – 01172 420 786
High Wycombe – 01628 243 057
London – 02078 462 332
Manchester – 01618 234 107
Birmingham –01214 610 315