We have had some exciting changes at CIT recently and we wanted to formally introduce the Complete I.T. Network Operations Centre…
The team consists of James Harris, Team Supervisor who has been with CIT 10 years and specialises in Microsoft products both onsite and cloud based. With a love for new technologies and looking after our clients to ensure they receive the best service he was the only choice to lead this new team. He is also a self-confessed gaming geek and was a key player in our insomnia event earlier in the year (he was the one dressed as a whoopee cushion!).
Tara Morriss, Support Analyst originally started at CIT as a Temp but quickly earned her place as part of the ‘family’. When Tara expressed a wish to broaden her career within CIT we jumped at the chance and quickly offered her a permanent role. Tara is a movie enthusiast and loves a hike in the countryside.
Stuart Dunn, Support Analyst is the final team member, a true champion of CIT, being involved since the founding days. Stuart continues to offer consultancy for the team in numerous capacities and is assisting the NOC team whilst a permanent replacement is found.
So, what does NOC do for you and CIT?
In a nutshell, the NOC team are there to ensure your support requests are answered in a timely and proactive manner whilst keeping you informed. They will be constantly monitoring and logging issues flagged by our Remote Monitoring Centre as well as acting in a first line support capacity. They will also be reviewing the Datto fleet and flagging any devices that have any issues. The NOC team will call all clients to advise once a ticket has been closed and ensure communication between helpdesk, Technical Consultants and Clients so that you are kept in the loop with regards to anything to do with outstanding tickets, repeat issues or escalations.