Complete Telephony (VOIP)

Telephony in the Cloud rather than On-Premise

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What is Hosted Telephony?

In simple terms, hosted telephony is a telephone service that uses the Internet rather than landlines, also known as VOIP (Voice Over Internet Protocol).

A simple licensing structure, features that would be great if they weren’t all chargeable extras and an intuitive user interface that people actually want to use all seemed impossible to find in one package. We have designed a communications platform for our clients that will alleviate the need for a complicated telephony solution.

Complete Telephony is a fully featured, 100% cloud-based, simple to use VOIP solution designed to enable your teams to work smarter and safer.

ISDN and PSDN lines (traditional phone lines) are no longer being sold by BT and will be fully switched off by 2025. This is due to internet speeds improving and businesses being able to utilise their existing connectivity to deliver their voice.

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    Unified Communications for business

    • Cloud-based VoIP telephony
    • Save money with inclusive calls
    • Advanced collaboration tools
    • Microsoft Teams integration included
    • Call queues, auto attendant & on-hold music
    • Intelligent CRM integrations

    Key Features

    Your CIT Team

    UK Hosted Telephony helpdesk support team. One number to call, one team to help.



    A simple drag and drop interface for easy conferencing both internally and externally.

    Unified Communications

    Make calls from a desk phone, your PC (including Macs) or via a mobile app.

    Microsoft Teams

    New feature: Full integration into Microsoft Teams.

    Hot Desking

    If your teams work from different locations or frequently use different desks, you can now make and receive calls from wherever you are.


    Simple Licensing

    Scale up or down as your business needs change. Per user per month licences.

    Click to dial

    Simply click on the number you want to call in your favorite apps, browsers or programs.

    Always available

    Access to telephony no matter where you are, with access to the softphone, desk phone and Mobile App


    Integration into line of business applications

    Call Recording

    Inclusive, unlimited call recording, stored locally with the option to archive.

    Call Transfer

    Transfer calls to your teams wherever they are. Enables working from home.
    The Complete Hosted Telephony Desktop App
    • Conferencing
    • Windows & Mac
    • Call control using physical device
    • Upload company contacts list
    • Google contacts list
    • Drag & Drop functionality
    • Transfer calls
    • Instant messaging
    • Voicemail
    • File sharing
    • Microsoft Teams Integration
    • MS Outlook/Exchange integration
    • Browser integration
    • Department group messaging
    • CRM integration
    The Complete Hosted Telephony Desktop App
    mobile app
    Complete Telephony Mobile App
    • For iOS & Android
    • Voicemail management
    • Ability to ring out displaying the office number
    • Conference calling management
    • Instant messaging
    • Individual call stats

    Easy to use, drag and drop for adding up to 20 members per call, allows calls to be pre-scheduled or created instantly, best of all…. Each user gets a conference line.

    call recording
    Call Recording

    Call Recording allows you to record and archive all inbound or outbound calls.
    Stored locally for 3 months with the option to archive for 6 years.

    voicemail to email
    Voicemail to email

    With Voicemail to Email functionality, you can now read the content of the voicemail left for you rather than having to click on the MP3 attachment to listen to the voicemail. 

    Meaning you can quickly identify the caller and prioritise the message even more efficiently and discreetly, especially whilst on the move!

    CRM Integration

    Seamless integration with different CRM systems, giving the ability to track and record activity in a more efficient way.

    Click to dial

    Simply click a number to dial and the phone, mobile or app will ring….

    click to dial
    CRM integration

    How It Works

    Activation & Installation

    • One-off activation & setup fee
    • Installation, training & number porting will be proposed separately depending on the needs of your organisation


    • Licenses can flex if your needs change, easily scaling up or down
    • Licensing is billed in advance and call costs are billed in arrears
    • Payment is via Direct Debit

    Service Costs

    • Simple monthly cost per license (every person with an extension and conference phone needs a license)
    • 1 colour screen handset per license included
    • 1000 free minutes per month, per license
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    Get In Touch

    Contact Us

    Head Office 01628 243 057

    Peterborough – 01733 731 367
    Swindon – 01793 934 307
    Oxford – 01865 800 008
    Bristol – 01172 420 786
    High Wycombe – 01628 243 057
    London – 02078 462 332
    Manchester – 01618 234 107
    Birmingham –01214 610 315