IT Support Birmingham & The West Midlands

Looking for Managed IT Support in Birmingham & The West Midlands? You’ve Come to the Right Place

Outsourced IT Support in Birmingham and the West Midlands.

Complete I.T. provide local IT support in Birmingham & The West Midlands from our Birmingham office. We support SMEs with between 10 and 500 users.

Our clients range from those who have no in-house IT team and who need us to manage their entire IT infrastructure, right through to those who have in-house IT and require additional helpdesk or consultancy resource.

We have over 30 years of experience, with our IT specialists providing a local, friendly and proactive approach to managing your IT. If you’re looking for IT Services in Birmingham, fill out our enquiry form on the right to get in touch.

Get in touch! 

Birmingham Office 0121 461 0315

Midshire House, Doranda Way, West Bromwich, West Midlands, B71 4LT

Do you need IT Support in Birmingham?

Discover what Complete I.T. do

Managed IT Support in Birmingham

Whether your existing IT team are looking for additional IT support or you’re searching for a local IT support provider in Birmingham to take care of all of your IT, Complete I.T. offer market-leading tailored IT support and services, specific to helping you meet your business goals and needs.

Getting to know you, your business goals and how your business operates on a day to day basis is essential to us supporting your organisation. Complete I.T. become a part of your team rather than a nameless third party.

Complete I.T. are an IT support company that offers support in and around the Birmingham area, offering IT support and services to help your business to grow, evolve and work smarter.

From our onsite technical consultants to our friendly 24/7 helpdesk teams, you’ll be supported by a team of technical experts with a wealth of IT knowledge. Problems will be solved quickly and efficiently and you’ll be able to rely on a team with years of experience and expertise.

Learn more about our IT Support

Cyber Security experts in Birmingham

Cyber criminals are becoming more and more sophisticated and cyber threats are continuously evolving, making it crucial that your business focuses on cyber security and puts solutions and support into place to help keep your business’ data safe from cyber criminals. This is particularly important in regards to data protection and security laws, such as GDPR as your business could face large fines and reputational damage.  

Our team are always up to date with the latest cyber threats, from malicious phishing attacks to ransomware and Complete I.T.’s Cyber Security Solutions such as managed firewall, email security and endpoint security are all important elements to help keep your organisation secure.

We have identified that user education is just as important, which is why we offer a host of educational resources in the form of blogs, webinars and our Complete Training Portal.

Our clients recognise that “it’s important to think about security by design and putting IT/ technology measures in place properly in the first instance, rather than as a result of something going wrong – which is why we always listen and adopt your guidance,” – CIT client.

Learn more about our Cyber Security Support

Hosted Telephony providers in Birmingham

Answer calls from any location on your desk phone, mobile app and laptop, with our cloud-based Hosted Telephony solution. As it’s hosted over VoIP, all you need is a Wifi connection and away you go.

Empower your team to work efficiently wherever they may be based, whether that is in your Birmingham based office, at home or abroad. From call recording, intelligent CRM integration and a simple licensing cost, the telephony features are endless. Whilst you are on the move, read the content of a voicemail via an email rather than listening to the MP3 attachment, allowing you to quickly  identify the caller and prioritise the message. Calls can be transferred in an instant and there is the capability to fully integrate Microsoft Teams.

As ISDN lines are coming closer to end of life, Complete I.T.’s 100% cloud-based Hosted Telephony solution helps your team to work smarter and more efficiently.

Learn more about Hosted Telephony

ERP support in Birmingham

Streamline and improve processes and help achieve your business goals with an intelligent enterprise resource planning (ERP) solutions.

Both Microsoft Dynamics 365 Business Central and Pegasus Opera 3 are business management solutions that provide complete visibility across all of your departments and systems. From finance and sales to operations and customer service activities, have full control of your business.

Align everything from supply chain management to sales and service to ensure high customer service standards are met to help guarantee the efficient running of procedures from start to finish. It will also give you visibility as soon as problems arise so that they can be connected as quickly as possible.

Learn more about our ERP Solutions and Support

24/7 Helpdesk Support in Birmingham

Most business operations run on IT or with some element of technology. We understand the importance of IT services running efficiently without any issues. If a service goes down or stops operating properly, it can have a drastic impact on employees and operations. Business downtime not only causes a loss of productivity but also time and money. 

While 9-5 is the traditional working hours that we all know, many organisations in 2024 do not operate this way, offering their teams flexible working through flexitime, overtime, compressed hours, annualised hours, night shifts, and more. This is why the Helpdesk support with Complete I.T. is not just limited to the standard 9-5 office hours, but an element of our IT Services Birmingham offering includes a 24/7 helpdesk team who will be at your disposal, should you experience any IT issues, technical glitches or simply need some IT support.  

Our Helpdesk team is made up of friendly, experienced, and driven technical experts who will do their best to ensure your issue is sorted promptly, keeping you updated with progress and actions taken. 

So, if you’re looking for an IT Support company in Birmingham that can offer 24/7 IT Support and Helpdesk, we have got you covered. When something goes wrong, you won’t need to panic. Our IT Helpdesk will make sure everything is resolved for you as swiftly as possible, limiting business downtime. 

A member of the team offering IT Support in Birmingham and the West Midlands

Who are Complete I.T. Birmingham?

Complete I.T. have been providing IT support and services to SMEs since 1992, we have a wealth of technical experience and knowledge and as technology evolves, we are continuously researching the best solutions to support our clients. We offer IT Support in Birmingham directly from our Birmingham office – so when we say we are a local IT Services company in Birmingham, we mean it! Supporting local businesses with IT support in and around Birmingham and the West Midlands, ensuring we are close enough to build long-lasting relationships.

The Complete I.T. team are down to earth, real people who care about your business and truly want to provide IT services to help your SME improve and grow.

We’re in the top 1% of Microsoft partners worldwide and have achieved 3 of the 6 new Microsoft Solutions Partner Designations in Modern Work, Infrastructure and Data & AI, ISO 27001 certified and experts in Microsoft 365 support, Azure and other cloud-based technologies like cloud telephony. Our cyber security solutions offer comprehensive security and protection to help keep your teams safe. Our IT experts in Birmingham also work with a range of partners who offer independent advice and IT solutions ensuring that our recommendations, IT systems and cloud solutions are right for your business.

If you’re looking for a Microsoft Partner in Birmingham or would like to learn more about IT Support in the West Midlands from Complete I.T., what makes us different and how we can help you to meet your business goals, please give us a call or complete the contact form below, and someone will get back to you.

What are the benefits of outsourcing your IT?

There are many benefits to outsourcing your IT to an IT support company. We recognise your frustrations and challenges when it comes to technology and are here to help support your business.

Technology Advancements

Technology is continuously changing and keeping up to date with the latest advancements and what is best for your business can be a daunting and difficult task. That’s where Complete I.T. comes in. Our IT Support Birmingham team can help identify appropriate technology solutions and support, specific to your business needs.

We appreciate that every business is different and as an IT Support Company in Birmingham, we are local and here to offer consultative IT advice and guidance to help support your business work more efficiently and smarter, whilst taking cost and longevity into account.


Evolving Cyber Crime Landscape

Cyber attacks such as socially engineered phishing attacks are on the rise and trying to keep up to date with the latest threats and what you need to do in order to keep your business safe can feel like an impossible task. Implementing a multi-layered cyber security approach to help prevent cyber criminals from infiltrating your systems and devices is essential.

Complete I.T. offer a host of cyber security support and solutions, free user education and we can guide your organisation through getting Cyber Essentials Certified. Get in touch to find out how our IT Services Birmingham team can help you step your game up when it comes to cyber security.

Lack of Time

One of the core benefits of outsourcing your IT to an IT support company is that you benefit from the knowledge of a large team, with a vast amount of technical experience. By partnering with an IT Support company in Birmingham like Complete I.T., you are not just relying on one person; you will have a team of technical experts behind you to help your business grow.

If you are struggling with not having enough time or resources to look after your organisations IT, outsourcing to a managed IT support provider in Birmingham could be the best solution for your company. Outsourcing will free up your team’s time to focus on their core responsibilities so that they can spend their time where it is most needed.

Poor Performance

Does IT slow down or prevent your team from carrying out their daily tasks? Is your organisation in need of an IT upgrade? If you are concerned about the productivity of your team and think your service levels are dropping due to old and slow IT infrastructure, this is where Complete I.T. can step in to help.

Our IT Services Birmingham team can offer a full review of your systems and recommend future-proof solutions aligned with your strategic plans and business goals. Get in touch for a review and to find out more about our Managed IT Support in Birmingham offering (where we completely take care of your IT) or just IT Support in Birmingham (if you only need additional IT support).

What sets Complete I.T. apart from other managed IT support providers in Birmingham and the West Midlands?

Consultative approach

“It’s a relief to have the support of CIT to provide advice and guidance regarding the best technology, suited to our business needs.” – 4 Earth Intelligence

Extensive technical knowledge

“Outsourcing to an IT support provider enables our team to focus on their core responsibilities. Nobody has to worry about the latest Microsoft updates – and we can benefit from a wealth of technical expertise and brainpower.” – R3 Environmental Solutions

Strong client relationships

“Complete I.T. always deliver a solid consistency of support and having a technical consultant onsite who knows our systems and our quirks, really strengthens the relationship we have built over the years.”- Fengrain

Frequently Asked Questions

Do you offer support to existing IT teams?

Yes we do, many of our clients have their own in-house teams and are looking for additional resource, knowledge, or purely holiday or sickness cover. We become an extension to their teams.

Is outsourced IT Support more expensive than having an on site IT team?
No, you will save money when outsourcing your IT, no-longer needing to pay wages, training costs or worrying about HR.
Are you a Microsoft Partner?

We are one of the longest standing Microsoft partners, the top 1% of Microsoft partners worldwide, and have achieved 3 of the 6 new Microsoft Solutions Partner Designations in Modern Work, Infrastructure, and Data & AI. Our close partnership gives us access to the very best pricing & training for our teams and yours.

What does an IT Support company do?
An IT Support company should act as an extension of your own teams, getting to know your business & IT infrastructure, recommending and implementing solutions to secure your systems, improve productivity and enabling you to meet business goals whilst getting on with your day to day job.
Do you offer procurement services?

We do! On top of offering IT Services/IT Support in Birmingham and the surrounding areas, we also have a team of IT procurement consultants who can support you with the acquirement of IT hardware/IT software and any other services relating to technology that your organisation needs. With all of the technology and solutions that are available out there, it can become difficult to pick the right one, so why not let an outsourced IT procurement company like Complete I.T. do it for you? 

What is your tech support like?

As an IT support company with a key focus on building relationships while delivering an excellent service our team of technical experts are proactive and always on hand to offer advice and recommendations, plus answer any questions that you may have. As an IT Support Company in Birmingham, we will be local to you should you need us to pop into your office. We act as an extension of your team rather than a nameless third-party company. Get in touch to speak to someone from our IT Services Birmingham team, and you’ll see exactly what we mean!  

If you’re looking for the best IT support provider in Birmingham– look no further

If you’d like to learn more about our services and how Complete I.T. can support your IT and technology needs around Birmingham and the West Midlands, get in touch today!

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