Complete Managed IT Support Services

Managed IT Support Services taken to the next Level

Managed IT Support Services

If you have an in-house IT team and are wondering if you should be considering outsourcing to a managed IT service provider, or whether you would benefit from an IT team based onsite who are managed by an external IT partner. Do you think that your support service could be more organised, more efficient, more strategic, better measured, and better supported from an Account Management perspective? Then Complete I.T.’s Managed IT Services could be right for you.

We have developed a managed IT support service offering that will take control of your technology and ensure it delivers the best possible value, while you focus on your core business.

We will ensure you have an IT strategy and plan, a detailed set of working practices and processes, clear measurement of service delivery and user satisfaction, a team that is benefiting from the resources of one of the UK’s best managed IT service providers and levels of Account Management and managed IT support that will give you absolute confidence that you are in safe hands.

Sometimes an organisation requires this type of highly structured managed IT support services even without dedicated team members working within your business, so if this is the case then let us discuss your requirements. More often however, organisations seeking managed IT services are of a size where they have an in-house IT team or team members provided by a managed IT support partner. So, there are two key questions, why would you outsource an in-house team, and why might CIT provide a better Managed IT Service than your current IT partner?

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A member of our managed IT support services team

The Value of Outsourcing your Managed IT Support

If you currently have an in-house team, why would you consider outsourcing to a specialist Managed IT support services provider? For many companies, this may feel like a difficult decision, but for others, they have seen the benefits in taking the step.

Outsourcing provides greater flexibility and team knowledge that it is difficult to secure with an in-house team working in a commercial business. CIT can TUPE your team and provide a proven fully managed IT support service model which improves the knowledge, efficiency and cost effectiveness.

Outsourcing your team allows you to save the management time, money being invested in recruiting and performance managing them, enabling you to focus on your core activity to improve business results.

The outsourced managed IT services model allows you to scale the level of IT resource required if your circumstances change and when necessary, supplement with further resources or specialist IT skills.

With the accumulated technical knowledge of CIT, we can improve the performance and effectiveness of your team, and provide an environment where the team can be retained and developed with a career in IT. You will always have a team with the most up-to-date technical knowledge in an IT world which many organisations find difficult to maintain.

Why is CIT the Managed IT Service provider for you?

There are many options for managed IT services, but why do our clients value the managed IT support services we provide? We have a proven Managed IT Service delivery model which maximises the effectiveness and value from your outsourced IT team.

We provide the highest levels of account management and service delivery management to maximise the value of your investment, rather than merely a payroll service and occasional courtesy calling. This is based on clear contractual SLAs and working practices, and regular detailed reporting and analysis.

We have extensive expertise in TUPE transfers of outsourced teams to make the transition pain-free for you and the team.

We will provide an employment experience alongside your business, that ensures that team members are motivated, developed, and retained as opposed to their knowledge and expertise being lost from your organisation.

The CIT team, your managed IT service provider

Who are Managed IT Services for?

In the fast-paced worlds of business and education, where technology is a driving force, having a reliable and efficient IT infrastructure is crucial. At Complete IT, we pride ourselves on providing comprehensive managed IT support services tailored to meet the unique needs of both businesses and educational institutions.

Managed IT Support Services for Business

In the corporate landscape, staying ahead requires seamless and reliable IT solutions. Our team of experts understands the challenges businesses face, and that’s why we offer fully managed IT support services that go beyond the norm. From proactive monitoring to timely issue resolution, our services are designed to keep your business operations running smoothly.

With our fully managed IT support, you can focus on your core business activities while we take care of the technology that powers them. Our dedicated team is committed to ensuring your IT infrastructure is not just functional but optimised to its best! We handle everything from software updates and security patches to network maintenance and data backups, providing you with a robust and secure IT environment.

Managed IT Support Services for Education

Within education, technology now plays a vital role in within the learning experience, Complete I.T. has proven experience in empowering educational institutions with managed IT support services. Our solutions are tailored for the education sector and have been designed to enhance the efficiency of administrative processes, streamline communication, and create a secure digital learning environment.

Our team understands the unique challenges faced by educational institutions, including the need for scalable solutions and robust cyber security measures. With our fully managed IT support services, we ensure that your institution’s IT infrastructure is not only reliable but also aligned with the latest technological advancements. This allows educators to focus on what they do best – educating – while we take care of the technology behind the scenes.

Why choose Sharp IT Services for your Business & Education Managed IT Support?

Proactive Monitoring and Maintenance: Our team employs state-of-the-art monitoring tools to identify and address potential issues before they impact your business or educational establishment.

24/7 Helpdesk Support: Whether it’s a technical glitch or a critical IT issue, our dedicated helpdesk team is available round the clock to provide prompt assistance and resolution.

Security First Approach: We prioritise the security of your IT infrastructure. Our fully managed IT support services include robust cyber security measures to safeguard your business data and sensitive educational information.

Scalable Solutions: As your business or educational institution grows, our IT solutions grow with you. We offer scalable services to adapt to your evolving needs.

Tailored for Your Needs: We understand that every organisation is unique. Our managed IT support services are customised to meet your specific requirements and challenges.

Our Managed IT Support Service in Detail

The nature of organisations looking for a managed IT service such as this means that each case will be different and the service tailored specifically for the client, but here are some of the common elements we provide.

  • Comprehensive audit of your current infrastructure and definition of your technology requirements.
  • Development of an IT strategy and plan.
  • Detailed transition plan to seamlessly migrate services and /or team to CIT.
  • Development of highly detailed technical documents and processes to ensure the highest levels of managed IT service delivery.
  • Clearly defined working practices and SLAs against which the team / CIT are measured.
  • Management of your 3rd party technology providers and support in improving their service.
  • Access to CIT’s broad range of IT support services, solutions and Cloud services which are fully managed within the overall service.
  • Access to CIT’s IT helpdesk service if necessary to supplement the dedicated team.
  • Access to a high-level specialist project team to supplement the technical knowledge of your dedicated team.
  • Definition of the necessary and relevant policies and practices, from security to disaster recovery, and data protection to specific compliance for your sector.
  • Monthly service reporting with information about the managed IT support services delivered, infrastructure health and trends and issues to address.
  • The team closely managed by CIT to detailed objectives that meet the SLAs and IT plan.
  • Monthly contract review / IT meetings to analyse team performance, infrastructure performance, call data, client feedback, changes in priorities and planning, new technology and opportunities.
  • Training and development of the team working on your contract to ensure the highest levels of up-to-date knowledge and expertise, and the career development associated with this.
  • Quarterly technology meetings to ensure that the latest advances are considered and utilised where appropriate.
  • Tailored resource models from dedicated heads on-site with the client, to flexible support services providing the right resource with the right skills at the right time.

Managed IT Support Services FAQ’s 

What is Fully Managed IT Support?

Fully managed IT support is the process of outsourcing the responsibility of overseeing and maintaining your IT infrastructure to a specialised service provider. This comprehensive service covers everything from regular maintenance tasks to proactive monitoring, ensuring optimal performance and minimising downtime.

How can Managed IT Support benefit my Business or Educational institution?

Managed IT support offers numerous benefits, including enhanced security, increased efficiency, and reduced downtime. By outsourcing your IT needs to experts, you can focus on core activities while ensuring that your technology remains up-to-date and resilient.

Is Fully Managed IT Support suitable for small businesses/SMEs?

Absolutely. Our fully managed IT support services are designed to cater to organisations and educational institutions of all sizes. We offer scalable solutions that can be tailored to meet the specific needs and budgets of small enterprises.

How Does 24/7 Helpdesk Support Work?

Our 24/7 helpdesk support ensures that you have access to technical assistance at any time of the day or night. Whether you encounter an issue during regular working hours or outside them, our dedicated support team is just a call or message away, ready to provide timely solutions.

What sets Complete I.T. apart from other IT providers?

At Complete I.T., we stand out due to our proactive approach, cyber security-first mindset, and our commitment to providing tailored solutions. Our team goes beyond conventional managed IT support services to deliver excellence and ensure that your business or educational institution remains at the forefront of technology.