Case Study: Herts Ability

It is important to have a close relationship with your IT support provider

It is important to have a close relationship with your IT support provider

Many of Complete I.T.’s clients sit within the charity/ not-for-profit sector and we are familiar with both the rewards and struggles of running this type of organisation. CIT always strive to build close and lasting relationships with all of our clients, ensuring we know their organisations inside out.

One of our clients that we support with both their IT and fundraising is, Herts Ability (previously known as Hertfordshire Action on Disability). Herts Ability is a social enterprise providing many services to older and disabled people to ensure they can live a mobile and independent life, based in Hertfordshire.

In the past CIT have taken part in Tough Mudder and organised charity quizzes to help raise important funds for HAD.

We spoke with Annabelle, who has been with Herts Ability for 25+ years, her passion for the charity is easy to see when talking about Herts Ability and the wonderful work they do.


What do you like about working with CIT

Annabelle explains what she likes about working with Complete I.T.

“Like most organisations Herts Ability relies heavily on computing to enable us to carry out the services we provide.

Our customers need to be able to contact us at all hours of the day and sometimes at night and staff need immediate access to customer information so managerial staff have work computers at home as well at the office.

We have worked with CIT for over a decade. All our computing upgrades have been carried out in consultation with CIT so that we get the best machines for our limited budget.

When problems occur as they always do with computers, CIT have always fixed them quickly, efficiently and without making us feel like the computer idiots we are! This particularly applies to me and I appreciate being made to feel that I am not completely incompetent!

We are on first name terms, we exchange information about families and hobbies and working with them has always been easy, friendly and straight forward.”

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