We understand how your IT resources can become stretched when demand for support grows significantly. So, we’re on hand to give your in-house IT team additional resource, knowledge and expertise; whether it’s first line helpdesk time to free up your resource for other activity, or providing higher end technical troubleshooting and resolution, we can provide the correct resource, at the correct level, at the correct time.
Of course we know every set of circumstances are different which is why we tailor our Complete I.T. Support Service, typically we provide some or all of the following:
- Helpdesk Support to take some or all of your calls, freeing you up for higher priority activity.
- Remote and on-site time to manage the health of your infrastructure and troubleshoot critical issues.
- Insight and Innovation using our knowledge of both the IT world and your business to ensure you IT Strategy and plans enhance your business performance.
- Holiday and sickness cover: so you know you are covered at all times.
- Additional technical consultancy, working with you to implement specific IT project management methodology.
- A detailed take-on plan which encompasses a full review of your existing IT systems ensuring a smooth and seamless transition to Complete I.T.
- A simple fixed monthly fee rather than complicated per user and per server pricing models that continually change.
- Scalability of Service – the ability to scale up the service to cover changes in requirements, such as holiday cover, sickness or unexpected absence.
Contact us today if you are looking at reviewing your IT Support and we will book a meeting to come in and have a chat to decide whether we are the right fit for you.