Complete I.T. Blog

The end of the line for desk phones as we know them?

by | Dec 3, 2018 | Hosted Telephony


A new era of communication

The rise of smartphones has led to a fall in voice – some research indicates that almost a quarter of smartphone users no longer use them to make voice calls, instead relying on the abundance of instant messaging services that are now out there. When was the last time you phoned your friend to arrange a night out? It almost seems as alien as having to go down to Blockbuster to pick a film as opposed to scrolling aimlessly on Netflix for half an hour…

Digital transformation within the workplace and the rise of one stop communication systems like Skype and Slack have had a huge impact on the way in which your average worker now communicates. The rise of Bring Your Own Device (BYOD) policies also continue to have an effect on communication methods, with employees becoming accustomed to being able to communicate on the move, much like they do in their lives outside of the office. The logic behind this shift to a BYOD policy comes from the view of ‘if pretty much all of the team have smartphones, why can’t they use them at work too?’.

Some benefits of a BYOD policy include less infrastructure cost for organisations, as well as the ease of accessing communication apps like Skype and Slack outside of the office. These benefits have seen a rise in the usage of ‘soft phones’ within the workplace, but there are also some risks that should be considered. These risks centre around the security of your organisation. With a BYOD policy you risk the loss of control and visibility of company data that is being processed on your employees personal devices. This could lead to data leakage and possible fines under the GDPR, which of course are never ideal.

To deskphone or to not deskphone?

Reading some of the points above, you may be thinking ‘well why do I still need a desk phone’?. It might be tempting to ditch the desk phone altogether but remember that old habits die hard. While the workplace is shifting and beginning to adopt more and more technologies, there are still a large chunk of people in every organisation that feel more comfortable with a phone on their desk as opposed to the phone in their pocket.

You might be reading this and thinking to yourself ‘well where does this leave us with regards to desk phones?’.

Hold on …

We too thought that the desk phone was only just holding on to the line, but then something entered our world that changed everything. When tasked with finding the next best telephony solution, at times it felt like we were trying to reinvent the wheel a bit. How could we put together a solution that brought the benefits of a BYOD policy but also kept the trusty phone on your desks?

Introducing Complete Telephony …

Complete Telephony is a fully unified communications solution for every team member. With Complete Telephony each member of your team receives a desk phone ready to go as soon as it is taken out of the box, a PC (or Mac) companion app along with a mobile application, meaning they can keep in contact no matter where they are or which of their devices they are working on.

What do we mean? Picture this …

Imagine you are just about to leave the office for a meeting and your manager phones you on your desk phone…What do you say? Do you risk being late for your meeting or do you tell your manager now isn’t a good time?

With Complete Telephony, at the touch of a screen you can transfer the call from your deskphone to your mobile (personal or company). Better still, you can switch back to your desk phone if this were to happen just as you arrived back to the office. With the click of a button you can also select the contact you want to call in your Outlook inbox and can start talking as soon as you pick up your phone (mobile or desk). If your sales team are taking calls from clients or opportunities, they no longer need to update your CRM system – Complete Telephony offer complete CRM integration, meaning your teams no longer need to update your CRM each time they make or receive a call.

Other features include:

– Auto-attendants (press 1, press 2)

– Hunt / Ring groups

– Call Pickup

– Queues

– Call parking

– Extension paging

– Direct dial

– Do not disturb

– Custom ringtones

– Conference phones

– Door entry phones

– Wireless handsets

– Call reporting / itemisation

If you’d like to talk to us about our new telephony solution then please do get in touch with us today. Alternatively, learn some more about Complete Telephony via our infographic!