Complete I.T. Blog

Why should I outsource my IT Support?

by | Jun 27, 2018 | Archived Articles

You have reached the first hurdle of managing your own in-house IT and realised your time is too precious to be spent looking after your own IT infrastructure and solutions. The next logical step is to look at outsourcing your support. But how do you start when there are so many IT Support Providers to choose from? With so much information, it can be hard to know which way down the track to run. That’s why we have put together the top 10 reasons as to why you should choose to trust Complete I.T. to support your IT.

1: We are local

Do you want to rely on an IT support services provider located the other end of the country? We didn’t think so. That is why we use our 6 offices throughout the UK to provide you with local and personal IT support. At Complete I.T. we understand the comfort of knowing your IT Support team can get to you quickly in case of an emergency, you can rest assured that in your times of need you can rely on our teams who are quite literally down the road.

2: 25 years of experience

We know that experience matters. With over 25 years of experience tackling all manner of IT issues and helping our clients to meet their business goals, you can be sure that we have seen pretty much everything. From the dot com era to the rise of mobile working, we have been there through it all and have the experience to help you, whatever your organisation may need.

3: Relationships

At Complete I.T. we understand the frustration of speaking to robots on the other end of the phone. That is why we pride ourselves on our friendly and personal helpdesk teams who are always on hand to reassure you and resolve your technical issues, sending you away with a smile on your face.

4: Technical Expertise

You wouldn’t ask a plumber to fix your car, so why expect anyone other than an IT expert to fix your technical issues? Whether you are experiencing cyber security threats or just need to reset your password, we have the expertise to help in any situation.

5: Our Partners

Like you, we only want to work with the very best. That’s why we take the time to constantly monitor new tools and technologies that will truly benefit our clients. Whether you need a new Point of Sale system or a revolutionary disaster recovery solution, be assured that we have taken the time to source the very best solutions, just for you.

6: The People

We pride ourselves on hiring individuals that reflect the values at the very heart of Complete I.T. to ensure that you only ever interact with the real us. Whether you are on the phone to our helpdesk or meeting with one of our account managers, we guarantee you will come away feeling like a member of the Complete I.T. family.

7: Roadmaps

We don’t just sort your current IT issues and leave you to it. With our Complete I.T. Manager and Director packages, we also provide you with a bespoke IT plan for the next 12 months that will highlight key activities that need to be carried out. And yes, we are there every step of the way.

8: Reliable

With our focus on people and relationships, it is no surprise that you can expect a reliable service each time you interact with us. We encourage our clients to leave as much feedback as possible to ensure we offer the best service we can.

9: Support from our network of 6 offices

Should a disaster happen, and you lose access to your local Complete I.T. helpdesk, fear not, our other 5 locations across the UK there will always be someone to assist you.

10: References

Don’t just take our word for it. With an extensive list of case studies and testimonials listed for you to explore, take a look and see why Complete I.T. might just be the best thing that ever happened to your organisation!

Still staring blankly at that hurdle? Get in touch with us today and let us run the rest of the track for you. Call 01628 552 860

Our IT Support Services, built for you.